kvi8's Privacy Policy
Learn how your personal information is collected, stored, and kept safe — transparency and trustworthiness are the foundation of what we do.
Introduction & Scope
This privacy policy ("Policy") has been prepared on behalf of the kvi8 platform ("we", "us"). This Policy applies to kvi8's website, mobile services, and all related digital offerings. By using our platform, you are considered to have voluntarily accepted the terms of this Policy.
kvi8 is a safe and reliable online gaming platform built for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the proper protection of their personal information. This Policy explains what information we collect, why we collect it, and how it is used.
This Policy may be updated from time to time. If any significant changes are made, we will notify you through the appropriate channel. Continued use of our services will be considered acceptance of the latest Policy.
Section 2Definitions
Some key terms used in this Policy are defined below:
- Personal Information: Any information that can identify or make identifiable a specific individual — such as name, email address, mobile number, or financial details.
- Processing: Any operation carried out on personal information, such as collection, storage, modification, retrieval, use, or deletion.
- User: Any registered or unregistered visitor or member of the kvi8 platform.
- Cookie: Small digital files stored on your device when you visit a website, which help improve the browsing experience.
Types of Information Collected
kvi8 may collect various types of information in order to provide you with our services. These are described in detail below:
3.1 — Information You Provide
When you open an account on kvi8 or contact us, you provide certain information directly:
- Full name and date of birth
- Email address and mobile number
- Password and security-related information
- Documents required for identity verification (such as national ID or passport details)
- Financial transaction details — records of transactions made via bKash, Nagad, Rocket, or bank transfer
3.2 — Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Activity logs on the platform — which pages you visited, how long you stayed, etc.
- Gaming activity data — which games you participated in, bet amounts, etc.
- Information collected through cookies and similar technologies
Purpose of Using Information
kvi8 uses collected information only for the legitimate purposes listed below:
- Account Management: To create, verify, and maintain your account.
- Financial Transactions: To process deposits and withdrawals smoothly. To ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
- Bonuses & Promotions: To provide information about various offers including the 150% welcome bonus.
- Customer Support: To provide 24/7 assistance with your questions and complaints.
- Security & Fraud Prevention: To detect and prevent unauthorized transactions.
- Regulatory Compliance: To ensure responsible gaming and to verify age (21+).
- Service Improvement: To improve platform performance and user experience.
- Communication: To send important updates, security notices, and relevant information.
Legal Basis for Processing Information
We rely on the following legal bases when processing your information:
- Contractual Necessity: Processing information that is necessary to fulfill our contract to provide services.
- Legitimate Interests: For the legitimate interests of fraud prevention, platform security, and service improvement.
- Consent: Based on your explicit consent for marketing communications or optional features.
- Legal Obligation: To comply with applicable laws.
Data Security Measures
kvi8 has put in place industry-standard technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which protects your information from third-party access.
- Access Control: Only authorized staff can access personal information, and only on a need-to-know basis.
- Periodic Review: Our security measures are regularly reviewed and updated.
- Password Hashing: Your password is never stored in plain form — only in encrypted form.
- Firewall & Monitoring: 24/7 system monitoring to detect suspicious activity.
Data Retention Period
We retain your personal information only for as long as it is needed. Generally:
- Account-related information is retained for as long as your account remains active.
- Even after an account is closed, certain information may be kept for a defined period for legal and regulatory purposes.
- Financial transaction records are kept for the period required by applicable law.
- Once the retention period ends, personal information is securely deleted or anonymized.
Sharing Information with Third Parties
kvi8 does not sell or rent your personal information. However, limited information may be shared in specific circumstances:
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant financial institutions.
- Identity Verification Services: With approved service providers for verifying user identity and age.
- Technology Partners: Technology companies that assist in operating the platform — who adhere to the same privacy standards.
- Legal Authorities: To competent authorities as required by a court order or applicable law.
- Fraud Prevention: With relevant agencies to investigate fraudulent activity.
Your personal information will not be disclosed to third parties for any purpose other than those listed above. Third-party partners are governed by their own privacy policies and may only use information for the specific purposes defined.
Section 9International Data Transfers
Some service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure, however, that all transfers are carried out in compliance with applicable law and with adequate safeguards in place.
Use of Cookies
kvi8 uses various types of cookies to improve your browsing experience and maintain service quality:
- Essential Cookies: Essential for the basic functioning of the platform — such as maintaining login sessions.
- Performance Cookies: For monitoring platform performance and resolving issues.
- Functional Cookies: To remember your preferences and provide a personalized experience.
Most browsers allow you to reject or delete cookies. However, disabling cookies may cause some platform features to not work properly.
Rights Regarding Your Data
You have the following rights regarding your personal information. You may contact us to exercise these rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to correct any inaccuracies in your stored information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (this may not apply where legal obligations exist).
- Right to Restrict Processing: The right to request that use of your information be limited in certain circumstances.
- Right to Withdraw Consent: The right to withdraw consent at any time for processing that is based on consent.
- Right to Lodge a Complaint: The right to raise a complaint with the relevant authority if you are dissatisfied with how your information is being processed.
To exercise any of the above rights or to learn more, please contact our support team. We will review your request within a reasonable timeframe.
Section 12Protection of Minors' Information
kvi8 is a 21+ platform. We never knowingly collect personal information from minors. If you become aware that a minor has submitted personal information on our platform, please contact us — we will delete that information promptly.
Policy Updates
kvi8 reserves the right to review and revise this privacy policy from time to time. If any significant changes are made, we will publish a notice on the platform and, where applicable, inform you by email. Continued use of the platform after any changes will be considered acceptance of the updated policy.
We therefore recommend that you visit this page regularly to stay up to date with the latest policy.
Section 14Third-Party Website Disclaimer
If the kvi8 platform contains links to third-party websites, those sites have their own privacy policies. We are not responsible for the information practices of those sites. It is advisable to read their policies before visiting any third-party site.
Section 15Dispute Resolution
In the event of any dispute or ambiguity relating to this privacy policy, kvi8's interpretation shall be considered final. If you have any concerns, please contact our support team first — we will make every effort to resolve the matter through discussion.
Have questions about privacy?
Contact our support team for any questions about this policy or your personal information.
We provide support in Bengali and English 24/7.